User operated and open crossings carry a sign with a telephone symbol pointing to a direct line to the railway signal box. It is not a normal public telephone.
Knowing that this phone exists, and when to use it, is a standard theory test topic because it is the correct first action in a crossing emergency.
What this sign means
The sign identifies the location of the railway telephone at the crossing. The phone connects directly to the signaller who controls train movements on that section of line.
At user operated crossings the same phone is used to ask permission before you open the gates and drive across with a slow or long vehicle.
What to do when you see it
Use the phone in an emergency or when the crossing instructions tell you to.
- If you break down on the crossing, get everyone out of the vehicle first, then call.
- Tell the signaller exactly where you are and what has happened.
- Follow the signaller instructions and only move the vehicle if told it is safe.
- Call again once the crossing is clear.
How this sign is tested
The classic question describes a car that has stalled on a level crossing and asks for the correct order of actions. Passengers out first, then telephone the signaller, then move the vehicle if there is time.
Other questions ask who answers the crossing telephone, testing that you know it reaches the railway rather than the emergency services.
Common mistakes
Trying to restart or push the vehicle before getting passengers clear of the rails.
Dialling 999 instead of using the crossing telephone, which delays the message reaching the signaller who can stop the trains.
Test yourself on this one
Road and traffic signs is the biggest category in the question bank with 102 questions, and signs turn up inside other categories too. Work through them free, no sign-up needed.
Practise road sign questionsFrequently asked questions
Who answers the level crossing telephone?
The railway signaller responsible for that stretch of line.
Should I call the police first if I stall on a crossing?
No. Get everyone clear, then use the railway telephone. The signaller can stop approaching trains far faster.
Do I need to phone before crossing?
Only at user operated crossings where the instructions say so, or if your vehicle is slow, long or low.